Refund policy
RETURN & REFUND POLICY
ULLVEMORA | Luxury Men's Fashion
Website: https://ullvemora.store
Customer Support: help@ullvemora.store
Last Updated: 19 October 2026
1. Introduction
At ULLVEMORA, we are committed to delivering an exceptional shopping experience, reflecting our dedication to quality, sophistication and customer satisfaction.
We understand that occasionally a purchase may not meet your expectations. Our Return & Refund Policy explains your rights and the procedures for cancelling orders, returning products, requesting refunds and resolving issues with faulty or incorrect items.
This policy is designed in accordance with applicable United Kingdom consumer protection legislation, including:
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The Consumer Rights Act 2015.
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended.
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Other applicable UK consumer protection legislation.
Nothing in this policy excludes, restricts or otherwise affects your statutory rights as a consumer.
2. Your Right to Cancel – 14-Day Cooling-Off Period
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible products online generally have the legal right to cancel their order without providing a reason.
You have 14 days from the day after you receive your goods to notify us of your decision to cancel.
Where multiple products are ordered together and delivered separately, the cancellation period generally begins from the day after the final product is received.
To exercise your right to cancel, you must notify us of your decision through a clear statement sent to:
Email: help@ullvemora.store
You may also use the cancellation form provided at the end of this policy.
You are not required to explain why you wish to cancel.
Once you have notified us, you must return the goods without undue delay and no later than 14 days after communicating your cancellation.
Your cancellation is valid if your notification is sent before the cancellation period expires.
3. Return Eligibility and Product Conditions
Customers may inspect and try on products to establish their nature, characteristics, fit and suitability, in the same way they would reasonably be permitted to do in a physical retail shop.
For returns, we ask customers to:
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Handle products carefully.
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Avoid wearing or using products beyond what is reasonably necessary for inspection and fitting.
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Return all accessories and components originally supplied.
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Include original packaging and product labels where reasonably possible.
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Package products securely to prevent damage during return transportation.
Products must not be deliberately damaged, altered or subjected to excessive use.
Where handling exceeds what is reasonably necessary to inspect the product, we may make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.
Missing original packaging or removed labels do not automatically invalidate your statutory right to cancel.
These conditions do not restrict your legal rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.
4. How to Request a Return
To request a return, please contact our customer support team at:
Please include:
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Your full name.
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Your order number.
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The email address associated with your purchase.
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The product or products you wish to return.
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The reason for the return, if you choose to provide one.
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Photographs, where relevant to a damaged, defective or incorrect item.
Our customer support team will provide the appropriate return instructions and return address.
You do not need our prior approval to exercise your statutory cancellation rights.
Please retain proof of postage and any available tracking information.
Important: The applicable return address will be provided by customer support. Do not send returns to an address that has not been confirmed as suitable for receiving returned goods.
5. Return Shipping Costs
5.1 Returns Due to a Change of Mind
Where you cancel an eligible order because you have changed your mind, you will be responsible for the direct cost of returning the goods, provided this obligation was communicated to you before the contract was concluded.
Return shipping costs may depend on your location, the selected carrier and the size or weight of the parcel.
You may select an appropriate postal or courier service, subject to the return instructions provided.
We recommend using a tracked delivery service and retaining your proof of postage.
5.2 Faulty, Damaged or Incorrect Products
If you receive goods that are faulty, damaged, not as described or otherwise fail to meet the requirements of the Consumer Rights Act 2015, ULLVEMORA will bear reasonable return costs where required by law.
Depending on the circumstances and your statutory entitlement, an appropriate remedy may include:
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A full refund.
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Repair.
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Replacement.
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A price reduction.
We will not require you to pay return delivery costs that the law places on us.
5.3 International Returns
For international returns, customers must follow the return instructions provided by our support team.
Any responsibility for international return carriage costs will be determined by the reason for the return and the applicable consumer protection laws.
Nothing in this section limits any mandatory statutory rights available to customers in their country of residence.
6. Refund Processing and Payment
When you exercise your statutory right to cancel an eligible order, we will reimburse the payments received for the returned goods, including the applicable standard outward delivery charge.
If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional amount exceeding the cost of the least expensive standard delivery option offered.
If the standard delivery option was free, there will generally be no outward delivery charge to reimburse.
Refunds will be issued without undue delay and no later than 14 days after:
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We receive the returned goods; or
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You provide evidence that you have sent the goods back, if earlier.
Where we have agreed to collect the goods, or where no goods were supplied, the applicable statutory refund deadline will be followed.
Refunds will be made using the original payment method unless you expressly agree otherwise.
We will not charge an administration fee for issuing a statutory refund.
After a refund has been issued, the time taken for the funds to appear in your account may depend on your payment provider or financial institution.
7. Faulty Goods and Your Statutory Rights
Under the Consumer Rights Act 2015, products supplied by ULLVEMORA must be:
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Of satisfactory quality.
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Fit for their intended purpose.
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As described.
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Consistent with any sample or model where applicable.
If a product does not meet these requirements, you may be entitled to statutory remedies.
7.1 Within the First 30 Days
If your goods are faulty or otherwise fail to conform to the contract, you will generally have a short-term right to reject them within 30 days of the relevant statutory starting point.
Where this right applies, you may request a full refund.
7.2 After 30 Days and Within Six Months
After the initial short-term rejection period, you may generally be entitled to request a repair or replacement.
If repair or replacement is impossible, unsuccessful, not provided within a reasonable time, or would cause significant inconvenience, you may be entitled to a price reduction or to exercise your final right to reject the goods.
For faults identified within the first six months, the law generally presumes that the fault existed when the goods were supplied, unless the trader establishes otherwise or the presumption is incompatible with the goods or fault concerned.
7.3 After Six Months
Your statutory rights may continue beyond six months.
Depending on the circumstances, you may need to demonstrate that the product failed to conform to the contract when supplied.
Applicable legal limitation periods and remedies depend on the relevant jurisdiction and circumstances.
Normal wear and tear, accidental damage, misuse and damage caused by improper care do not automatically constitute manufacturing defects.
Nothing in this section reduces your statutory rights.
8. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your parcel contains a damaged, defective or incorrect item, contact:
Where possible, include your order number, a brief description of the issue and clear photographs.
We will review the information and explain the appropriate remedy.
We aim to resolve such matters fairly and efficiently in accordance with applicable consumer protection legislation.
Reporting a problem immediately helps us investigate, but failing to contact us within a particular short period does not automatically remove your statutory rights.
9. Exchanges
If you would like a different size, colour or style, please contact our customer support team.
Exchanges are subject to product availability and any applicable statutory rights.
Where a customer requests an exchange solely because of personal preference, return carriage costs may be payable by the customer, provided this was communicated before purchase.
Where goods are faulty or not as described, your statutory rights to an appropriate remedy remain fully protected.
We may offer a refund and allow you to place a new order where a direct exchange is unavailable.
10. Non-Returnable Products and Exceptions
Certain products may be excluded from the statutory right to cancel under the Consumer Contracts Regulations 2013.
These may include:
Personalised or Bespoke Products
Products made to your specifications or clearly personalised, including eligible custom-tailored or individually engraved items.
Sealed Hygiene Products
Sealed products that are unsuitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.
This exception only applies where the relevant legal conditions are satisfied.
Other Statutory Exceptions
Any additional product categories expressly excluded from cancellation rights under applicable legislation.
Products are not automatically excluded from cancellation simply because they are discounted, sold during a promotion or described as clearance items.
These exceptions do not remove statutory remedies for faulty or misdescribed goods.
11. Sale, Promotional and Discounted Items
Products purchased during sales, seasonal promotions or special offers remain subject to applicable consumer protection legislation.
Eligible sale items can be returned under the statutory cancellation rules in the same manner as full-price products.
Faulty or misdescribed sale products remain protected under the Consumer Rights Act 2015.
Any refund will be based on the amount actually paid for the relevant products, together with any applicable delivery reimbursement required by law.
12. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact:
We will endeavour to accommodate your request before dispatch.
If your order has already been dispatched, you may still exercise any applicable statutory cancellation rights.
Cancellation rights are not dependent on whether our internal dispatch process has been completed.
13. Lost Parcels and Delivery Issues
ULLVEMORA aims to ensure that orders reach customers safely.
Under applicable UK consumer law, goods generally remain at the trader's risk until they come into the physical possession of the customer or a person identified by the customer to receive them.
An exception may apply where a customer independently arranges a carrier that was not offered by us.
If your order is lost, significantly delayed or recorded as delivered but has not been received, please contact our support team.
We will investigate the matter and provide the remedies required by applicable law.
Customers will not be required to resolve a claim directly with a carrier where legal responsibility remains with ULLVEMORA.
14. Refunds for Orders Containing Multiple Items
If you return only some products from an order, the refund will generally cover the returned items.
Any reimbursement of original delivery charges will be assessed in accordance with applicable cancellation legislation and the circumstances of the order.
Where an entire eligible order is cancelled, the applicable standard outward delivery charge will be reimbursed.
Where only part of an order is cancelled, delivery reimbursement will depend on the applicable legal requirements and the nature of the delivery charges.
15. Payment Disputes and Chargebacks
If you have a concern regarding a refund, we encourage you to contact our customer support team so that we can attempt to resolve the matter.
Nothing in this policy prevents you from exercising rights provided by your payment provider, card issuer or applicable law.
This includes any available statutory or contractual rights concerning chargebacks, card payments or payment disputes.
16. Consumer Rights and Legal Protection
This policy operates alongside applicable consumer legislation, including:
Consumer Rights Act 2015
Provides statutory protections relating to the quality, description and fitness for purpose of goods, together with remedies for non-conforming products.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Establishes important information requirements and cancellation rights for eligible distance contracts, including online purchases.
Consumer Protection Legislation
Other applicable UK consumer protection rules may provide additional rights concerning fair commercial practices, accurate product information, contractual fairness and consumer remedies.
If any provision of this policy conflicts with mandatory consumer legislation, the applicable legal requirement will prevail.
17. Changes to This Policy
ULLVEMORA reserves the right to update this Return & Refund Policy to reflect changes in applicable legislation, operational procedures or customer service arrangements.
The latest version will be made available on our website.
Changes will not retrospectively deprive customers of statutory rights or valid contractual rights arising from purchases already made.
18. Customer Support
For questions regarding returns, refunds, exchanges, cancellations or defective products, please contact:
ULLVEMORA – Customer Support
Website: https://ullvemora.store
Email: help@ullvemora.store
We are committed to providing a professional, transparent and attentive customer service experience.
19. Model Cancellation Form
Complete and send this form only if you wish to withdraw from an eligible contract. You may alternatively notify us through any other clear statement.
To: ULLVEMORA
Email: help@ullvemora.store
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Product(s): ___________________________
Order Number: ________________________
Ordered On: __________________________
Received On: _________________________
Customer Name: _______________________
Customer Address: ____________________
Customer Email: ______________________
Signature (if submitted on paper): __________________
Date: _______________________________
ULLVEMORA
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Your statutory consumer rights remain unaffected.